Updated 11 June, 2020
OneStream Live allows registered users to live stream pre-recorded and real-time video content to different supported platforms.
OneStream fully comply with General Data Protection Regulation (GDPR). All our service providers are also GDPR compliant.
HOW WE COLLECT INFORMATION
We collect information in following ways:
WHERE WE STORE YOUR INFORMATION
We store your personal information on our servers located inside the European Union.
WHAT INFORMATION WE COLLECT AND HOW WE USE IT
We use your Personal Information to provide the Services to you. For example:
Account registration: We create your user account for your use of the Service based upon the Personal Information you provide.
Communications: We use your Personal Information to contact you with OneStream newsletters, marketing or promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or update your “preferences” information in your account settings. (See “Your choices regarding information,” below.)
Customer service: We use your Personal Information to respond to your questions and/or inquiries.
SHARING OF YOUR INFORMATION
You have a right to be informed of Personal Data processed by OneStream Live, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive a structured, common and machine-readable format of Personal Data you provided to us.
We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.
YOUR CHOICE REGARDING INFORMATION
You have several choices regarding the use of information on our Service:
HOW WE STORE AND PROTECT INFORMATION
We allow third-party companies to serve ads and/or collect certain anonymous information when you visit our web site. These companies may use non-personally identifiable information (e.g., click information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other Web sites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or third party web beacon to collect this information. To learn more about this behavioral advertising practice or to opt-out of this type of advertising, you can visit networkadvertising.org
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services (e.g., maintenance services, database management, web analytics, re-marketing and improvement of the Service’s features) or to assist us in analyzing how our Service are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose
We use third-party Service Providers to monitor and analyze the use of our Service.
Facebook Ads Conversion Tracking Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website.
HotJar The Hotjar Poll & Survey widgets are services that enable interaction with the Hotjar platform provided by Hotjar Ltd.
UptimeRobot UptimeRobot is a monitoring service provided by Uptime Robot Service Provider Ltd.
Google AdWords Remarketing (Google Ireland Limited.) AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Ireland Limited. that connects the activity of this Website with the Adwords advertising network and the Doubleclick Cookie.
Twitter Remarketing (Twitter, Inc.) Twitter Remarketing is a remarketing and behavioral targeting service provided by Twitter, Inc. that connects the activity of this Website with the Twitter advertising network.
Facebook Custom Audience (Facebook, Inc.) Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.
HOSTING AND BACKEND INFRASTRUCTURE
Hetzner Hetzner is a hosting and backend service provided by service provided by Hetzner Online GmbH.
We provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
ChargeBee Charegebee is a subscription management service provided by Chargebee Inc.
Stripe Stripe is a payment service provided by Stripe Inc. Your credit card information is stored by Stripe when you buy our subscription with your credit card.
PayPal PayPal is a payment service provided by PayPal Inc., which allows users to make online payments.
INTERACTION AND CUSTOMER SUPPORT
Facebook Messenger The Facebook Messenger Customer Chat is a service for interacting with the Facebook Messenger live chat platform provided by Facebook, Inc.
Crisp Chat Crisp Chat is a User communication and database management service provided by Crisp IM SARL. We use Crisp Chat to provide live chat and email communication service to you. It stores also stores most of the “Log Data” and your personal information like email address and name.
COOKIE CONSENT MANAGEMENT
Cookiebot Cookiebot is a cookie and online tracking consent solution that complies with the consent and information requirements of the EU ePrivacy Directive 2009/136/EC and the General Data Protection Regulation (GDPR). Cookiebot is provided by the ePrivacy company Cybot A/S.
Facebook Social Widgets The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
Google+ Social Widgets The Google+ +1 button and social widgets are services allowing interaction with the Google+ social network provided by Google Ireland Limited.
Twitter Social Widgets The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.
LinkedIn Social Widgets The LinkedIn share button and social widgets are services allowing interaction with the LinkedIn social network provided by LinkedIn.
LINKS TO OTHER SITES AND SERVICES
Our Service contains links to other third-party websites and online services. If you choose to visit another website or online service by clicking on a link, you will be directed to that third party’s website or online service. The fact that we may link to a website or online service is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites and online services, and these third parties may place their own cookies or other files on your computer and collect data or solicit Personal Information and Non-Identifying Information from you. Other sites and online services follow different rules regarding the collection, use and/or disclosure of Personal Information and Non-Identifying Information. We encourage you to read the privacy policies or statements of the other websites or online services you visit before providing any information or using such websites or services.
OUR POLICY TOWARDS CHILDREN'S INFORMATION
We do not knowingly collect personally identifiable information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at [email protected]. If we become aware that a person under 18 has provided us with Personal Information, we will ask his/her guardian's approval and if not provided within one (1) week we will delete such information from our records.
HOW TO CONTACT US
If you have any questions about this Policy or any of the practices described herein, please visit our Support Website or send us an email at [email protected]
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